Cancellation Policy

Deposit

A deposit is required to confirm your reservation.  A deposit guarantees the entire period reserved.

Refunds:

A refund will be given if you cancel more than seven days before your arrival–less a $25 service charge. If you would like to reschedule (as long as it is more than 7 days in advance of arrival), we can apply the whole deposit towards another stay.

You are responsible for any part of your reservation that is not re-rented if you cancel less than seven days before your check-in date. If you cancel less than 7 days in advance of your arrival date and we are able to re-rent your reservation, you will receive a Gift Certificate for the amount of your deposit–less a $25 service charge.

We regret that we cannot make exceptions for inclement weather, changes in travel plans, personal sickness or injury, family emergencies, etc. as a cause for cancellation. SORRY, NO EXCEPTIONS. ****We highly encourage guests to consider purchasing outside trip insurance in the event an emergency arises that impedes your travel plans.****

Please note that any extras that are ordered have our same 7 day cancellation policy. If you cancel extras less then 7 days in advance, you are responsible for the cost of those extras.

Misc. Policies:

  • We are NON-SMOKING - as are all lodging places in the state of Wisconsin. A$250 cleaning & airing fee will be charged to any room that is found to have been smoked in. Thank you for your understanding.
  • We have some pet friendly rooms at our Lake Geneva location. These rooms are identified on our website. Please  contact us if you require more information.
  • We are sorry, but we cannot accommodate children. We can, however, make some excellent suggestions for other places to stay if you are traveling with children.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.



Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.